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Today’s case managers are well positioned to take a leading role in care coordination activities, and in educating and empowering patients and families to be active participants in improving their health and managing chronic conditions. Case managers who are clinically and professionally up to date will do well, while those who are resistant to change and unprepared will be replaced. To assist each of you in reaching your full potential, we are proud to share this special report: Next-Level Case Management: The Critical Process of Professional Development.
Table of Contents:
Section 1: The Leadership Challenge Facing Case Management
One of the biggest obstacles facing professionals in the practice of case management is defining and communicating their value. This chapter will provide information that will empower professionals to be their own advocate and improve the perception of the important contributions case managers bring to their organizations and the industry as a whole.
By C. Taney Hamill, Silopanna Healthcare Consulting
Section 2: Addressing the Knowledge Gap in Case Management
In this chapter you will learn about a new resource that the Commission for Case Manager Certification developed to provide in-depth understanding on the role, function and purpose of case management. The tool provides comprehensive education to promote consistency and clarity in case management for the benefit of all stakeholders.
By Patrice V. Sminkey, RN, CEO, Commission for Case Manager Certification and Barbara C. Johansson, RN, BSN, CCM, Vice President, Care Coordination Strategies, Molina Healthcare Inc.
Section 3: Essential Strategies to Cultivate Your Career
Many case managers believe that if they work hard enough, their job efforts will speak for themselves. However, the competitive nature of today’s healthcare environment makes it essential for professionals to not only master skills but to market themselves in a way that differentiates you from the competition. This article will share information that will help you differentiate yourself from others as a talented, self-confident positive and engaging professional.
By Marianne DiMola, Pathway Medical Staffing and Doris Imperati, RN-BC, MSHA, CCM, Deloitte & Touche LLP
Section 4: Leadership Qualities for Case Management Today
Case managers bring to any situation a natural commitment to the consumer that is a powerful base from which to contribute to the mission of the organization. Understanding, evaluating and improving your own leadership skills is essential to meet the demands of today’s challenging environment.
By Deborah Smith, MN, RNC, SmithLambert Enterprises
Section 5: The Road to Case Management Leadership: The Basics
This chapter will empower you to self-examine your own leadership skills and learn some of the common themes that have assisted others to grow professionally.
By Aaron Lebovitz and Steve Thornley, CareNational Healthcare Services LLC
Section 6: Communicating Your Value with Impact
Everyone comes to case management from a different path. Each healthcare advocate brings a different experience, perspectives and personality to the job. Yet few are successful distinguishing themselves or boost their reputation. This chapter will provide information that will allow you to have a clear voice, get recognized and be adequately rewarded for your work.
By Suzanne Ross, The Aerie Company
Section 7: Keep Smiling: The Client Can Still Hear It In Your Voice
Making the transition from assessing the client face-to-face to telephonic assessment is a challenging one. This chapter provides tips that each case manager can use to enhance skills and improve outcomes.
By Sue Binder, RN-BC, CCM, PAHM, President, Integrated Healthcare Consultants, LLC
Section 8: Dress for Success: Wearing the ‘Leadership Look’
Professional appearance is a term that is listed as a job requirement in case management for nearly every new position posting as part of professional appearance policies and standards at companies, hospitals and health systems. Learn how your personal appearance can make a statement about who you and how your dress can help or hinder your professional success.
By Gigi Blair, Live, Lead, Look
Section 9: Mentoring: Stoking a New Generation of Success
What is true mentoring? Have you had a mentor or mentored another professional? This chapter will provide an overview of mentoring and the value it can bring to you as a professional.
By Mary Lushina, MBA, BS, BSN, CCM, CPHQ, CHC, Employers
Section 10: A Changing Future: Where Do You Fit?
As the largest discipline in the healthcare workforce, nurses have unlimited possibilities in today’s changing healthcare environment. This chapter will provide information that will empower you to develop your own “nursing plan of care” to ensure your career is on track.
By Kay Cowling, CEO, Fastaff & U.S. Nursing, Reliant Healthcare Professional Companies and Jean Scholz, Consultant, Center fo Champion Nursing in America
Section 11: Next Step: Demonstrating Ongoing Value
If you follow the advice of the experts who promote case management to advance their professional skills and image, the case manager will realize an impact. This chapter will provide insight and answer the question as to how to demonstrate your value.
By Toni DeTuncq, THD & Company, Inc.
Section 12: Care Management Value: Outcomes, Transparency, Focus
Is your care management program showing value? Take time to read this article to learn about the alternative metrics that provide ways for you and your team to demonstrate the value of the work you and your team provide.
By Naoise Colgan, Vice President, Care Management Solutions, McKesson Health Solutions
Section 13: Professional Paradise: Oxymoron or Healthcare Imperative?
Is it really possible to find a state of “paradise” at work when everything seems chaotic around you? Read our closing article to learn how you can ensure your own Professional Paradise.
By Vicki Hess, RN, MS, CSP, Catalyst Consulting, LLC
4.0 CEUs have been applied for Nurses, Certified Case Managers, Social Workers
Number of Pages: 56
Format: Choose PDF (Download) $199
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